Book a Course

Privacy Policy

Please read carefully

1. Introduction

Pacemaker Academy (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This notice applies to personal data we collect from you when you visit our website, contact us, book or attend a training course, or otherwise engage with our services.

2. Who We Are

Data Controller: Pacemaker Academy
Email: info@pacemakeracademy.co.uk

Telephone: 07535652508

If you have any questions about this notice or how we handle your personal data, please contact us using the details above.

3. The Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity data (e.g. name, job title, employer or organisation)

  • Contact data (e.g. email address, telephone number)

  • Professional information (e.g. clinical role, workplace, professional registration number where relevant)

  • Training and course data (e.g. course bookings, attendance, assessment outcomes, certification status)

  • Payment and billing information

  • Technical data (e.g. IP address, browser type, website usage data)

  • Communications and correspondence with us

We do not routinely collect special category data. Where this is required (for example, to support reasonable adjustments or accessibility needs), we will only collect it where necessary and with an appropriate lawful basis.

4. How We Use Your Personal Data

We use your personal data to:

  • Deliver and administer life support and clinical training courses

  • Process course bookings, payments, and issue certificates

  • Communicate with you about courses, updates, or enquiries

  • Maintain accurate training and certification records

  • Improve our courses, services, and website

  • Meet legal, regulatory, and professional obligations

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contract – where processing is necessary to provide a booked course or service

  • Legal obligation – where required to meet legal or regulatory requirements

  • Legitimate interests – for administration, service improvement, and quality assurance

  • Consent – where required, such as for marketing communications

You may withdraw your consent at any time where consent is relied upon.

6. Data Sharing

We may share personal data with:

  • Third-party service providers supporting our operations (e.g. booking systems, certificate platforms, payment processors, IT services)

  • Professional or regulatory bodies where required

  • Legal or regulatory authorities if required by law

All third parties are required to handle personal data securely and in accordance with data protection legislation. Pacemaker Academy will never sell your personal info to third parties.

7. Data Storage and Security

Pacemaker Academy takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

Personal data is stored securely and only accessible to authorised individuals who require it to perform their role.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this notice, including legal, regulatory, and professional record-keeping requirements. Retention periods vary depending on the nature of the data and the training provided.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data (where applicable)

  • Request restriction of processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

10. Cookies and Website Data

Our website may use cookies to improve functionality and user experience. Further details can be found in our Cookie Policy.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be published on our website and, where appropriate, communicated to you.

Scroll to Top